Novachi takes your privacy seriously. This privacy policy covers the collection and use of information on www.novachi.com.

Novachi, Inc. has been awarded TRUSTe’s Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at privacy@novachi.org. If you are not satisfied with our response you can contact TRUSTe here.

What information Novachi collects

Novachi collects information from you when you register on Novachi site or fill out a contact us form. When registering on our site, as appropriate, you may be asked to enter yours or your child’s name, e-mail address, mailing address, phone number, school or business name, and grade level. Registration is necessary to access secured features of our website.
We use the registration information you provide us to set up your account and allow you to connect with the school in which you or your child is attending. You are also able to send private messages to teachers, parents, counselor, school administrator, or district staff members.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

1. To enable safe and secure communication between students, parents, and teachers your information is used to validate against school rosters to ensure accuracy and security of vital information maintained by your school.
2. To provide security of your information on our website we record your login name, login/logout time and Internet IP address to provide security for the safety of your information on our website.
3. To personalize your experience (Your information helps us to better respond to your individual needs)
4. To improve our website we continually strive to improve our offerings based on the information and feedback we receive from you. We encourage you to submit suggestions so that we may enhance our website to better serve you.
5. To improve customer service (Your information helps us to more effectively respond to your customer service requests and support needs)
6. To send periodic emails to the email address you or your child provide on the registration and “contact us” forms, will only be used to send you information and updates pertaining to your account.

A child’s participation or access to an activity cannot be conditioned on her providing more Personal Information than is reasonably necessary for that activity. Parents have the right to consent to the site’s use of the child’s Personal Information without having to consent to its disclosure of that information to third parties. We currently do not plan to share your child’s Personal Information with any third party unrelated to your child’s school activity. If there is a need to share your child’s Personal Information with any third party in order for your child to participate in the third party product or service offering, we will send you an email along with instructions for you to provide consent before we share your child’s Personal Information with any third party unrelated to your child’s school activity on www.novachi.com.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you access your personal information. We offer the use of a secure server. All supplied personal information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database. We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can email us at security@novachi.org.

Do we use cookies?

Yes, cookies are small files that are stored on a user’s computer for record-keeping purposes. We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. The use of cookies by third party service providers is not covered by our privacy policy. We do not have access or control over these cookies.

Novachi uses Google AdSense, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to users based on visits to our sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Our third party tracking utility company employs a software technology called clear gifs, that help us better manage content on our site by informing us what content is effective.  Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users.  In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence.  We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

Do we disclose any information to outside parties?

We do not share, sell, rent, or trade yours or your child’s personally identifiable information with third parties other than as disclosed within this privacy policy. This does not include trusted third parties who assist us in operating our website, managing our physical servers, network, and firewall, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Website, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Updating/Accessing/Amending/Correcting Personally Identifiable Information

If you or your child’s personally identifiable information changes, or if you or your child no longer desire our service, you may correct, update, or delete inaccuracies by making the change on our member information page or by emailing our Customer Support at support@novachi.org or by contacting us by telephone or postal mail at the contact information listed below.

Parents may access their child’s personal information and exercise their right to refuse further collection and use of their child’s Personal Information, to update, correct, and have their child’s personal information deleted by contacting us at privacy@novachi.org.

We will retain your information for as long as your account is active or as needed to provide you services.  If you wish to cancel your account or request that we no longer use your information to provide you services contact us at privacy@novachi.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Communications

Site users are able to send messages to each other through the service. If you choose to use this feature please be aware that any personal information you provide within the message may be used by other members to send you unsolicited messages. We are not responsible for the information you choose to provide within these private messages.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature.

Customer Service

Based upon the personally identifiable information you or your child provides us, we will send you or your child an activation email to verify your email address so that we can support you in the event you forget your username or password. We will also communicate with you or your child in response to your inquiries, to provide the services you or your child requests, and to manage yours or your child’s account. We will communicate with you or your child by email. You can update or delete your personal email address or your child’s email address by updating your profile and/or your child’s profile. Please note that we will not be able to reset your password or send you your forgotten username should you choose to delete your email from your profile or your child’s profile.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), our policy is located at http://www.novachi.com/b/privacy-policy/.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website www.novachi.com and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.novachi.com/b/terms.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to how we use your Personal Information collected from children under age 13, we will notify parents by email in order to obtain verifiable parental consent for the new uses of the child’s Personal Information.

This policy was last modified on 1/7/2011

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

http://www.novachi.com 

4900 Hopyard Road, Suite 100
Pleasanton, CA 94588
USA
Email: privacy@novachi.org
Phone: 888-815-1858